Hospitality, Tourism & Travel Services
SIMBA VOYAGES LIMITED
Overview
Established in 2019 in Kigali, Rwanda, is a professionally managed travel and tourism company built on deep industry expertise and a commitment to exceptional customer experience. We specialize in designing seamless travel solutions ranging from customized itineraries and hotel accommodations to corporate travel management, car rentals, visa processing, travel insurance, and more.
VISION
To be the region’s leading travel experience provider, delivering best quality of service, professionalism, and inspiration for journeys that create unforgettable memories.
MISSION
To offer world-class travel experiences that build customer loyalty and achieve high levels of customer satisfaction.
Our Comprehensive suite of Services
- Event Management
- MICE (Meetings, Incentives, Conferences, Exhibitions)
- International & Domestic Flights
- Cruise Bookings
- Holiday Packages
- Car Rentals
- Airport Transfers & Protocol Services
- Visa Assistance
- Travel Insurance
- Wildlife Safaris
With specialized departments and a highly skilled team, we ensure efficiency, reliability, and superior service through every interaction. Our integrated structure allows us to deliver end-to-end travel solutions under one roof, strengthening our operational excellence and customer trust.
All core functions operate from our Kigali headquarters, providing us with streamlined workflow and cohesive service delivery across:
- Management & Administrative Department
- Operational Department
- Reservation Department
- Product Development
- Sales & Marketing
- Inbound & Outbound Travel
- Ticketing Department
This centralized structure gives us a strong competitive advantage and enhances coordination across all client touchpoints.
OUR CORE PRINCIPLES
Experience
- Strong reputation for personal service, quality, and value.
- Deep industry insights supported by comprehensive research and databases.
- Extensive experience that positions us among the region’s most trusted travel service providers.
Service
- Professional, customer-focused consultancy for seamless and worry-free travel.
- Quick and convenient booking processes with access to reliable information.
- Creative, persistent approach to finding the best travel solutions and value.
- A team of friendly, skilled consultants experienced with both new and seasoned travellers.
- High customer satisfaction reflected through strong repeat business and referrals.
Value
- Strong partnerships as sales agents for major international airlines.
- Ability to offer competitive pricing, flexible options, and wide travel choices.
- A “Know-How” advantage that consistently delivers value-driven solutions.
RECOGNITIONS
2023–2024
Awarded Most Loyal Travel Agency – FLY
Honoured during 50 Years of Excellence Celebration in Kigali – Rwanda
2020
Winner of the Tour Operator of the year, for Service Excellence Award
2019
New Leading Travel Agency in Rwanda
OUR GLOBAL PRESENCE
Simba Voyages Limited operates across key regional and international locations: